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Ordering & Shipping

Estrella Naturals 100% Customer Satisfaction Guarantee

We have carefully developed our Estrella Naturals product line, we also may offer premium products from other manufacturers. We believe these are of the highest purity, sources and potency available.

We stand behind every product we sell and are happy to offer our customers an unconditional 100% satisfaction guarantee. If you are unhappy with the products you have purchased at Estrella Naturals.com, regardless of the reason, you can simply return the unused portion within 30 days for a full refund of the product purchase.

Item(s) must be received by Estrella Naturals within 30 days of original order ship date. Shipping charges are Not Refundable.

Please include your name address, daytime phone number, and reason for return along with your product and send the product to the address on your Order Form.

Opened product may not be eligible for return, as some manufacturers will not approve returns. All product must be in original factory sealed containers for refund.

Please Note: Customers are responsible for the postage on return items and will not be refunded for those charges. When you order with us, you are agreeing to our Refund Policy and the Terms and Conditions presented herein.

We will credit your account once we receive your return. All returns subject to a 15% restocking fee.

Paying by Credit Card
We accept Visa, MasterCard, American Express, & Discover. We also accept PayPal.


Product Information:
The information on our website is provided for informational purposes and is not meant to substitute for the advice provided by your Doctor or healthcare professional. All prices, product counts, package labeling and product descriptions are subject to change without notice. We are NOT Responsible for typographical errors, data transmission errors in eMail correspondence or website omissions. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You are advised to read carefully all product packaging.

Estrella Naturals is not responsible for any changes made to products, their descriptions, formulas or claims made by any manufacturers or their agents or associates. If you have or suspect that you have a medical problem, immediately contact your physician or healthcare provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Use of our site constitutes understanding of this and agreement that you have read our disclosure. Estrella Naturals is not responsible for typographical errors that may appear on our web site. We do not take any responsibility for US Postal Service or UPS for delays.


When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. All customer data we collect is protected against unauthorized access.


If you would like to Order By Mail, please contact us at (800) 357.3097

To avoid delays in shipping, Please select the proper delivery method based upon your location. Delivery times vary depending upon the shipping method choosen.


Domestic Shipping
Estrella Naturals offers a variety of different shipping methods for our customers to choose from during the ordering process. Most orders are shipped within 24 to 48 hours. Simply because you selected an expedited shipping method (such as UPS 2nd Day Air), Does Not Guarantee you will receive it within 2 days. The Shipping method applies once the order is shipped. If you have a pressing need for an item, please eMail us.

Shipping and handling costs are automatically calculated and displayed when you click the "Apply&quit; button before finalizing your order. Most of our domestic orders are shipped via USPS Priority Mail. This service usually takes 2 business days to receive. We also offer UPS Ground (best for heavier packages), UPS 2nd Day Air, 3 Day Select. We provide Canadian Parcel Post for Canadian residents and Global Air Mail for all customers outside the United States and Canada.

To avoid delays in shipping, Please select the proper delivery method based upon your location. Delivery times vary depending upon the shipping method choosen.

We pride ourselves on shipping orders quickly. Each product is assigned an "availability" on the product description page. This availability often reads "usually ships same business day". Orders received until 1 pm Eastern time usually ship the same business day.


International Shipping
  • Estrella Naturals ships to over 35 countries and assumes No Responsibility for orders shipped outside the USA. When you place your order with us, you are assuming all Risks for Lost, Stolen, Delayed or Impounded Orders. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. When you place your order, you are Agreeing to these Terms and Conditions.

    We ship most International orders via Global Air Mail and it takes approximately 6-8 Days     (some orders may take as long as 2-3 weeks if they are delayed by Customs). This is a very economical way to ship internationally and costs for Canadian Air Parcel orders usually start at $6.00 and under $13 on almost all other countries.



  • Laws are different in every country and we cannot monitor them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. At this time, we are only able to ship to those countries made available under our Shipping Menu.



  • If the package is lost, stolen or seized by Customs - for any reason - and we do not receive the package back, we will Not issue you a refund. Foreign packages that are lost or stolen will not be refunded. If we do receive the package back after being seized, you are still responsible for the shipping charges.



  • You are responsible for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they will cost you. Check with your country. We report the exact amount of the sale on the Customs form. If you tell us the item is a Gift, we will tag it as such.



  • The description of the package contents on the Customs form, usually reads: " Nutritional Supplements."
Security


When you place orders or access your account information, your Privacy and Security is assured. We offer the most Secure Ordering available thru Yahoo! The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

© Copyright 2010 Estrella Naturals. All rights reserved.

Ordering & Shipping