We have carefully developed our Pet Health Resources product line, we also may offer premium products from other manufacturers. We believe these are of the highest purity, sources and potency available.
We stand behind every product we sell and are happy to offer our customers an unconditional 100% satisfaction guarantee. If you are unhappy with the products you have purchased, regardless of the reason, you can simply return the unused portion within 30 days for a full refund of the product purchase.
Please include your name address, daytime phone number, and reason for return along with your product and send the product to the address on your Order Form.
Opened product may not be eligible for return, as some manufacturers will not approve returns. All product must be in original factory sealed containers for refund.
Please Note: Customers are responsible for the postage on return items and will not be refunded for those charges.
Once we receive your return, we will credit your credit card or whatever account you used on the purchase.
We accept Visa, MasterCard, American Express, & Discover. We also accept PayPal.
The information on our website is provided for informational purposes and is not meant to substitute for the advice provided by your Doctor or healthcare professional. All prices, product counts, package labeling and product descriptions are subject to change without notice. We are NOT Responsible for typographical errors, data transmission errors in eMail correspondence or website omissions. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You are advised to read carefully all product packaging.
Pet Health Resources is not responsible for any changes made to products, their descriptions, formulas or claims made by any manufacturers or their agents or associates. If you have or suspect that you have a medical problem, immediately contact your physician or healthcare provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Use of our site constitutes understanding of this and agreement that you have read our disclosure. Pet Health Resources is not responsible for typographical errors that may appear on our web site. We do not take any responsibility for US Postal Service or UPS for delays.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. All customer data we collect is protected against unauthorized access.
To avoid delays in shipping, Please select the proper delivery method based upon your location. Delivery times vary depending upon the shipping method chosen.
Pet Health Resources offers a variety of different shipping methods for our customers to choose from during the ordering process. Most orders are shipped within 24 to 48 hours. Simply because you selected an expedited shipping method (such as USPS Express Mail), Does Not Guarantee you will receive it within 1 day. The Shipping method applies once the order is shipped. If you have a pressing need for an item, please eMail us.
Shipping and handling costs are automatically calculated and displayed when you select it before finalizing your order. Most of our domestic orders are shipped via USPS Priority Mail. This service usually takes 2 business days to receive. We also offer UPS Ground (best for heavier packages), UPS 2nd Day Air, 3 Day Select. We provide Canadian Parcel Post for Canadian residents and Global Air Mail for all customers outside the United States and Canada.
We pride ourselves on shipping orders quickly. Each product is assigned an “availability” on the product description page. This availability often reads “usually ships same business day”. Orders received until 1 pm Eastern time usually ship the same business day.
We ship most International orders via Global Air Mail and it takes approximately 6-8 Days (some orders may take as long as 2-3 weeks if they are delayed by Customs). This is a very economical way to ship internationally and costs for international orders are displayed before you enter your credit card information.
When you place orders or access your account information, your Privacy and Security is assured.
We provide state-of-the-art secure Credit Card and Identity security and conform to required procedures to validate compliance with the PCI DSS The secure server software (SSL) encrypts all information you input before it is sent to us. Further, all customer data we collect is protected against unauthorized access.